Your satisfaction is our priority. We strive to provide high-quality kitchen essentials. However, if there’s an issue, our policy is as follows:

1. Refunds

  • Refunds are only applicable if:

    • The product received is defective or damaged.

    • The wrong item was delivered.

  • Refund requests must be made within 3 days of delivery with proof (photo/video).

  • Refunds will be issued via bank transfer or the original payment method within 7–10 working days.

2. Exchanges

  • Exchanges are allowed for:

    • Size or color issues (if applicable).

    • Damaged or incorrect items.

  • Items must be returned unused and in original packaging within 7 days.

  • Exchange approval is subject to stock availability.

3. Non-Returnable Items

  • Used or damaged items by the customer

  • Items without original packaging or invoice

  • Clearance or discounted items

4. Return Process

  • Contact our customer support team at [your support email or WhatsApp number].

  • Provide order details and a clear image of the product.

  • Once approved, send the item back through a registered courier service.